We know delays might be irritating, and we apologize for that inconvenience. We’re mindful that We have now discuss your concerns, and possess rescheduled your installation for 7/three. We’ll comply with up with you right up until a solution is attained.
Your gratification is essential to us, and we’re upset to hear that this was your practical experience. We’ll be in touch with you shortly to additional address your concerns.
Many thanks for bringing this issue to our awareness. We’d like to assist you more, but we could’t Identify your account. You should e-mail your account and contact facts to customersupport@ empire-today.com, and point out Headquarters in the subject line.
April 27, 2018 at eleven:sixteen am I have had the WORST knowledge with Empire And that i will never advocate nor use them for my personalized or rental’s as I have in past times… The initial difficulty was we were all established to move into our household on Tuesday April sixteenth since Empire would then be carried out Using the carpet put in along with the tile in the kitchen… Effectively the day of carpet set up they cancelled. this now has established us back per week simply because we were being advised the carpet needed to go in prior to the tile… So now we experienced to pay for An additional 7 days rent and also storage. Upcoming concern,, So now they are saying they should tile 1st because carpet installers were being booked, we said fantastic. Tile was to generally be completed on twenty first and carpet to the twenty third.. When they arrived to install the tile, they realized our income guy mentioned it was laminate that necessary taken up, when in fact it was ceramic.
June 13, 2018 at 7:08 pm Hi My Name is Carolyn Hoelle, and i just needed to let you know the way terrible your pittsburgh Business treats their consumers. I had a sales guy come to my residence and provides me a quote for carpet for my lounge and corridor and laminate for my kitchen. The revenue male verified that they might install the subsequent Saturday, that i would probably be the main simply because my get was a big work with both equally installations, Properly I stayed up all evening getting all of my breakables away from my kitchen area and living room, The installers showed up with only the carpet and so I identified as Ryan the put in manager and I informed him that I wasn't satisfied and I shed a day of labor and experienced every one of the objects from both equally rooms in my Bed room and will not sleep in my bed, He explained he was sorry that they usually they've got the laminate finished to start with that he produced a slip-up and if I Allow the installers install my carpet he would be sure they will be thorough to not soiled my new carpet.
August 2, 2017 at 1:54 pm We Employed Empire Today to set up carpet inside our Workplace, On July eighteen, 2017. They of course took a deposit for our invest in and scheduled installation. The primary team of installers arrived and made a decision they didn't desire to do The work, considering that we have been a business that actually works, they would have to function all around us. We available to maneuver each of the home furniture ourselves as a way to get The work accomplished, They simply walked check here off the job, said it was not All set and still left. We named our salesman and informed him what occurred, he said the installation group explained to him it was not ready. The salesman realized when he arrived to our corporation that we might be Doing the job and the installation would have to be carried out office by Workplace, the salesman explained his installers would shift the household furniture also, but we felt we could acquire a number of our workers and help shift the home furnishings to produce there position easier. Several working day afterwards a brand new team of installers came, certainly 10 am as opposed to 7 am that we ended up informed they might be there. They may only reach a small portion of the job performed given that they arrived so late. The third day we experienced installers, let’s just say installer due to the fact only (one) showed up, following Listening to us complain he last but not least got some assistance close to two PM and informed us he had to remain late simply because he had A different work to head over to the following day.
We sense your aggravation and so are dissatisfied empire today reviews to listen to that you are feeling in this manner. You should e mail your problems and account information to customersupport at empire-today.com, and mention Corporate Headquarters in the subject line so we could further guide you.
We’re upset to listen to that you've got not been contacted with reference to this issue. We’ve Positioned your account, and we’ll be in contact along with you shortly to even further go over your practical experience.
There exists a piece of carpet on Just about every step which was speculated to be taken out and included. We talked about this on the employees, they agreed, but left with no absolutely. I've posted on Twitter and on Fb. My future phase is for the BBC of Atlanta also to WELLS FARGO say I will not shell out all the amount till The task is full.
We regret to listen to that your fears have not been solved, and assure you that we consider issues for example these very seriously. We’ll be subsequent up with you Soon To find out more.
August ten, 2018 at twelve:45 pm I applied Empire many yrs back with good results in Texas. However now Im on the east Coastline and this has actually been a nightmare. My put in was delayed per day, not a difficulty. Once they did arrive, they ripped up my outdated carpet, installed padding, but once they went to setup new carpet, they realized it absolutely was broken. They informed me they wouldnt manage to return with new carpet until subsequent day. All my furnature was basically in my kitchen area and dining space and there were exposed spikes through the trim bars.
We’re saddened to listen to that you are feeling in this way, and assure you that the pleasure is vital to us. We’ll be adhering to up with you soon to debate your problems.
We hardly ever want our prospects to feel in this way. Make sure you e-mail your worries and account details to customersupport at empire-today.com, and point out Headquaters in the subject line so we might even further aid you.
?? .Now I am advised once more I'll hear from them in 24 several hours, as I have been informed before, so I am feeling I'm just staying lied to and you've got no intention of correcting this problem, ,In that case just explain to ,me that you're going to not fix this. ,I am incredibly displeased.